Bivio NetworksDeep Packet Inspection without compromise

4457 Willow Road, Suite 200, Pleasanton, CA 94588, Phone: 925.924.8600, Fax: 925.924.8650

Support

Support Overview

Bivio provides next generation network appliances along with the support, engineering, and consulting services its partners require. Bivio’s engineers and technicians have in-depth knowledge of the Bivio appliance family and the BivioAPI acquired through deploying, training, and supporting leading network application developers around the world. Bivio customer support covers all facets of Bivio partners’ needs including:

Customer Service & Support Activities

Professional Services — for solution planning, design, and deployment
Maintenance Services — providing on-going production system support
Customer Training — providing valuable education to operations groups
Comprehensive On-line Customer Self Service.
Live Technical Support — over the phone to solve critical issues

If you have a network emergency, please contact us immediately at:

  • (866) TSBIVIO
  • (925) 924-8686

Follow the “Partner Login” link to find additional information about Bivio Networks support services or technical information about our products.

For non-urgent technical questions, please send email to support@bivio.net

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